Privacy policy

Privacy and cookie policy
Last updated: October 22, 2026

This policy explains how ExamCrest handles personal information when you visit examcrestlearning.com, purchase a digital study guide or contact support. For privacy questions or requests, email support@examcrestlearning.com.

Information we process

• Orders and contact details: information you enter at checkout or send to support, such as your name, email, billing details, order number and purchase history.
• Payment information: payment status, transaction identifiers, the selected payment method and information needed for fraud prevention or refunds. Payment providers process payment credentials; do not send full card details to our support email.
• Digital delivery: the purchased guide, download links and records needed to deliver the file, troubleshoot access and prevent unauthorized distribution.
• Device and usage information: IP address, browser and device details, pages visited, cart and checkout activity, security logs and consent preferences, subject to the choices and legal requirements described below.
• Communications: messages and attachments you send to us and our responses.

Why we use information

We use information to process payments, supply digital guides, send order and download messages, provide support, handle refunds, secure the store and comply with accounting and other legal obligations. Optional analytics helps us understand use of the store. Optional personalization and marketing may support relevant experiences and advertising through Shopify. Promotional communications, if offered, are subject to the consent or opt-out rules applicable to you; an order confirmation or download email is a transactional message.

Where a legal basis is required, we rely on performance of the purchase contract, legal obligations, legitimate interests such as security and support where permitted, and consent for optional tracking where required. Acknowledging this policy is not a blanket consent to optional tracking.

Cookies and your choices

We and our partners, including Shopify, use cookies and similar technologies. Essential technologies keep the store, cart, secure checkout, fraud protection, digital delivery and consent records working. Optional analytics measures website activity; optional personalization remembers preferences or tailors experiences; optional marketing supports advertising and measurement.

In the regions configured for our cookie banner, optional technologies governed by Shopify's consent system wait for your permission. The banner offers Accept all, Reject optional and Manage preferences. Optional categories are not preselected in the preferences panel. You can change or withdraw your choices using Cookie preferences in the store's policy area or checkout, where displayed. You may also manage cookies through your browser; deleting cookies may remove your saved consent choice. Rejecting optional tracking does not prevent a purchase or remove essential checkout and security functions.

Cookie duration varies by function and provider. For information about Shopify's cookies and their duration, see Shopify's cookie policy. Do not assume that changing a browser setting erases information already lawfully processed.

Shopify and service providers

Our store is hosted on Shopify. We share information with Shopify and the providers necessary to operate the store, process payments, deliver digital products, host data, send service messages and provide support. Providers receive information relevant to their role. If you choose an accelerated checkout or external payment service, that service also handles information under its own privacy notice.

Shopify Network Intelligence is enabled. Certain Shopify enhanced features use information about interactions with our store together with interactions with other merchants and Shopify to improve services, personalization and advertising. Where Shopify acts as an independent controller for these features, its use of information and related rights are explained in the Shopify Consumer Privacy Policy. You can also use the Shopify Privacy Portal. Optional uses remain subject to applicable consent and opt-out choices.

We may also disclose information when required by law, to protect rights and security, or in connection with a lawful business transfer with appropriate safeguards. We do not sell customer lists for money. Some advertising-related uses by Shopify may constitute sale, sharing or targeted advertising under certain US state privacy laws, even without payment for the information.

US privacy choices and Global Privacy Control

Where applicable, you may opt out of sale, sharing or targeted advertising through Your Privacy Choices. Shopify's configured privacy tools also recognize supported Global Privacy Control signals in applicable regions. These choices are separate from essential processing needed to complete an order, prevent fraud or meet legal obligations. We do not discriminate against you for exercising a privacy right.

International processing, retention and security

Shopify and other providers may process information outside your country, including in the United States. Where required, transfers rely on recognized safeguards such as adequacy decisions or standard contractual clauses and any necessary supplementary measures. We keep information only as long as reasonably needed to provide the service, maintain transaction and legal records, resolve disputes and protect the store. Exact retention depends on the purpose and applicable obligations. We use reasonable security measures, but no system can guarantee absolute security.

Your rights

Depending on your location, you may have rights to access, correct, delete or receive a copy of your personal information, restrict or object to certain processing, withdraw consent, or opt out of targeted advertising and certain sharing. Contact support@examcrestlearning.com. We may request proportionate identity verification and will respond within applicable deadlines. You may appoint an authorized agent where permitted and complain to your local data-protection authority. Where an appeal right applies, you may ask us to review our response by replying to the same support address.

Children and external links

Purchases should be made by a person legally able to enter the transaction or with appropriate parent or guardian authorization. We do not knowingly collect personal information from children below the age at which parental consent is required by applicable law. A parent or guardian may contact us about a child's information. External websites linked from our store have their own privacy practices.

Updates and contact

We update this notice when our practices or tools change and provide any additional notice required by law. The date above identifies the current version. Contact: support@examcrestlearning.com.